En route at home, holiday rentals in Switzerland
HIT rental of Switzerland offers selected, attractive apartments for rent in Switzerland. Whether it's Zurich, Zug or Lucerne - We make sure you feel at home.

0041 79 961 04 48 (CET)

HITrental - General Terms and Conditions

Short rentals

Please carefully read and understand our terms and conditions.

Reservations
We do require a deposit to hold your reservation. The amount will depend on the apartment being booked.

Payment for the 25% reservation deposit should be made via credit card or bank transaction. The rest of the payment is due in cash or per credit card on the day of your arrival. Please note that your booking will not be confirmed until HITrental has received the pre-payment amount of 25% and you have received a confirmation email from HIT rental.
Please note this confirmation contains all your booking details such as exact location of apartment, contact details, balance due and all other arrival and departure instructions.

Payment
Once HIT rental has confirmed the availability of one of its apartments, the client will have to pay 25% of the total price of the stay by means of a credit card. The remaining balance for the stay in the apartment has to be paid by the client in cash or per credit card upon arrival. All our apartments can be completely payed by credit card or bank transfer. If paying by bank transfer, the respective amount must be sent at least one week before the start of the reservation and has to be confirmed by us.
VAT included in prices.

Cancellation
Cancellation possible on both sides.
Cancellation fees depend on notice given and are as follows:
- Less than 30 days before: 25% of the total amount
Reducing the number of nights after booking has been confirmed will be treated as a cancellation.
Requesting an apartment change after booking has been confirmed will be treated as a cancellation and as such will be subject to a cancellation policy. Please see above for details.
To change an apartment; you must make a new booking and is subject to the HIT rental Terms and conditions for the reduced nights and as such will be subject to a cancellation policy. Please see above for details.
All cancellations or changes must be made via email or fax. Cancellations or changes by phone are not accepted.
Client authorizes HITrental or the Owner of the apartment booked to charge the credit card provided at the time of booking in case of cancellation.
HIT rental recommends that the client purchase travel insurance with cancellation cover.

Damage Deposit
Upon arrival guests will be asked to provide a damage deposit as well as a valid credit card number to guarantee the safe return of the apartment and its contents. Please note that by accepting our Terms and Conditions you agree that any damages caused by you or your party will be deducted from your damage deposit and that you will also be liable for any excess damages. Depending on the apartment offered, a damage deposit ranging from 200-500 pounds will be requested upon arrival. This damage deposit will have to be paid in cash or by credit card. Please see your confirmation email to see which method of payment is required.
Cash: All damage deposits paid in cash will be refunded in full, at check-out, after inspection of the undamaged apartment.
Credit Card: All damage deposits paid by credit card will be refunded to the same credit card used for payment 6 to 8 days after your check-in date assuming the apartment is undamaged.

Arrival
Please ensure that we have an updated arrival time for you so that we can plan for your check-in and keep your contact person informed about any delays or changes. Your contact person will be provided with your telephone number and email address should they need to contact you regarding your arrival time. You can send us this information via e-mail to info@hitrental.com or info@friendlyrentals.com or by calling us on (+34) 93 268 8051.
Your arrival and departure confirmation email clearly states where to meet your contact person on the day of your arrival. You should call your contact person on arrival at the airport (or 1 hour from destination city if travelling by car) and you will then be advised whether to:
- Make your way to our office, where you will be greeted by our check-in department and given your check-in instructions, keys and directions.
- Make your way to the apartment where you will be greeted by your check-in agent and given the keys and instructions for the apartment.

It is extremely important that we have an updated arrival time. Not having this information may result in you having to wait for your contact person and a delayed check-in.
Please note: for arrivals from 21:00hrs onwards, there is a late check-in fee of 30 EUROS. Please note check-in is between 15:00hrs and 02:00hrs.

Departure
Departures are at 11:00hrs or before. Any unauthorized departures after 11:00hrs will be penalized. If you require a later departure please ask when you check-in if this is possible. We will try to accommodate you, providing our next arrival is not early the same day. If it is possible, you can stay in the apartment until 18.00, paying 50% of the rental cost per night. Any departures after 18:00hors will be subject to the full price per day. On the departure day you should leave the apartment tidy with all rubbish correctly disposed of. Please leave ALL sets of keys on the table and shut the door firmly behind you after having made sure that you have all of your belongings and that the main door to the building has not been locked with a key!!! . With advance notice we can also book you a taxi for your departure from the apartment.

Cleaning
The apartment shall be cleaned prior to the arrival of each client. When leaving, the client is obliged to leave the apartment in a reasonable condition, with all rubbish disposed of correctly. If not, an additional cleaning fee will be charged.

Number and identity of the guests
The client will inform HIT rental of the number of guests included within the booking. Unless otherwise agreed by HIT rental, only the number of persons indicated by the client when booking shall be authorised to use the apartment. The number of persons who may use the apartment may not exceed the number of persons allocated for each apartment, except for children under two years of age. Pets are only allowed where permission has specifically been granted. In the event of any infringement of the aforementioned obligations, HIT rental at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.

Behaviour
Please observe that HITrental' terms and conditions with regard to disturbances, loud music and parties are very clear: ALL ARE STRICTLY FORBIDDEN. Guests staying in a HITrental apartment should know that if parties or loud music are heard, or neighbours complain and/or police are called, it can result in immediate eviction regardless of the time of day or night. The client signing the check in form will be liable for the correct and decent behaviour of all the persons accompanying him/her. Should that person, or any of the persons accompanying him/her not behave in a suitable and responsible way, HITrental shall be entitled to request the client and the persons accompanying him/her to leave the apartment without the right for the latter to claim any type of compensation. This will also result in loss of prepaid rent and refundable damage deposit. Also note that by booking with HIT rental you have already accepted our terms and conditions and will therefore be expected to abide by these rules.
You will also be expected to sign these rules upon check-in on your arrival day.
QUIET TIME IS EVERY DAY FROM 22.00 PM to 10.00 AM
We appreciate your collaboration in this matter and hope you understand that these rules are necessary as these apartments are all situated in residential buildings where people have to live and get up for work and the nightly rest of these inhabitants must be respected.

Liabilities
Neither HITrental nor the owner of the apartment shall be liable for any direct or indirect damages that may arise as a consequence of the use by the client of the apartment, including without limitation, damages, insurance, losses because of fires, robbery or criminal behaviour. In case of any infringement of the aforementioned obligations, HITrental at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.

Our website
All apartment descriptions and information is supplied by the apartments featured. Whilst HITrental do their utmost to maintain accuracy and to check details wherever possible, HIT rental cannot be held liable for any errors or omissions that may arise. HITrental also reserve the right to change information published on the site at any time including rates, descriptions and photographs. HITrental makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site.

HITrental reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties, using the site, to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party and, that any such third party undertakes to comply with any such changes.
These terms do not affect consumer statutory rights.

Monthly rentals

Please carefully read and understand our terms and conditions.

MONTHLY RESERVATIONS
We do require a deposit to hold your reservation. The amount will depend on the apartment being booked. Payment for the 25% reservation deposit should be made via credit card or bank transaction. The rest of the payment is due upon arraval. Please note that your booking will not be confirmed until HITrental has received the pre-payment amount of 25% and you have received a confirmation email from HITrental. Please note this confirmation contains all your booking details such as exact location of apartment, contact details, balance due and all other arrival and departure instructions.

Payment
Once HITrental has confirmed the availability of one of its apartments, the client will have to pay 25% of the total price of the stay by means of a credit card or bank transaction. The remaining balance for the stay in the apartment has to be paid by the client upon arrival by credit card or bank transaction.
VAT included in prices.

Damage deposit
A damage deposit must be paid on arrival/check-in to the apartment or before; this damage deposit is normally equivalent to one month’s rent, although this can vary and should be discussed with the reservation agent during your booking procedure. Please note that by accepting our Terms and Conditions you agree that any damages caused by you or your party will be deducted from your damage deposit and that you will also be liable for any excess damages.
Please note, should the client wish to pay the damage deposit via wire transfer the cost of refunding this damage deposit to the client will be assumed by the client.
Should the client wish to pay the damage deposit with a credit card, there will be no surcharge in this case.

Cleaning fee
A one time cleaning fee will be charged, this cleaning will take place once the client has left the apartment. This fee varies depending on the size of the apartment, the length of stay, number of people etc. It can range from 100€ for the smaller apartments up to 300€ for the larger apartments. This will be discussed with the reservation agent during your booking process….

Cancellation
Cancellation possible on both sides.
If you wish to cancel a reservation that was already 100% pre-paid is the Amount we can not refund the number of days to start booking from:
- Less than 30 days before: 25% of the total
In the event that the client changes the dates or apartment, it will be understood as a new stay and it shall be subject to the cancellation conditions.
It is strongly recommended that clients purchase holiday cancellation insurance. Any cancellation, including force majeure, will be subject to our clear and simple cancellation policy stated herein.
If HIT rental should be unable to provide to the client the property he has booked, they reserve the right to transfer him to a property of similar characteristics. If no agreement can be reached both contractual parties are authorised to cancel the contract. In this case HIT rental will refund to the client all monies paid (except the part corresponding to the days that the apartment was used, if this were the case). HITrental will not be liable for further claims by the client.

Number and identity of the guests
The client will inform HITrental of the number of guests included within the booking. Unless otherwise agreed by HITrental, only the number of persons indicated by the client when booking shall be authorised to use the apartment. The number of persons who may use the apartment may not exceed the number of persons allocated for each apartment, except for children under two years of age. Pets are only allowed where permission has specifically been granted. In the event of any infringement of the aforementioned obligations, HITrental at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.

Behaviour
Please observe that HITrental' terms and conditions with regard to disturbances, loud music and parties are very clear: ALL ARE STRICTLY FORBIDDEN. Guests staying in a HITrental apartment should know that if parties or loud music are heard, or neighbours complain and/or police are called, it can result in immediate eviction regardless of the time of day or night. The client signing the check in form will be liable for the correct and decent behaviour of all the persons accompanying him/her. Should that person, or any of the persons accompanying him/her not behave in a suitable and responsible way, HITrental shall be entitled to request the client and the persons accompanying him/her to leave the apartment without the right for the latter to claim any type of compensation.
This will also result in loss of prepaid rent and refundable damage deposit. Also note that by booking with HITrental you have already accepted our terms and conditions and will therefore be expected to abide by these rules.
You will also be expected to sign these rules upon check-in on your arrival day.
QUIET TIME IS EVERY DAY FROM 22.00 PM to 10.00 AM
We appreciate your collaboration in this matter and hope you understand that these rules are necessary as these apartments are all situated in residential buildings where people have to live and get up for work and the nightly rest of these inhabitants must be respected.

Liabilities
Neither HITrental nor the owner of the apartment shall be liable for any direct or indirect damages that may arise as a consequence of the use by the client of the apartment, including without limitation, damages, insurance, losses because of fires, robbery or criminal behaviour. In case of any infringement of the aforementioned obligations, HITrental at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.

Our websites
All apartment descriptions and information is supplied by the apartments featured. Whilst HITrental do their utmost to maintain accuracy and to check details wherever possible, HITrental cannot be held liable for any errors or omissions that may arise.
HITrental also reserve the right to change information published on the site at any time including rates, descriptions and photographs. HITrental makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site.
HITrental reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties, using the site, to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party and, that any such third party undertakes to comply with any such changes.
These terms do not affect consumer statutory rights.